FAQ
Can I connect my Amazon account even if it’s suspended?
You won’t be able to connect your Amazon account if it’s suspended. Once you’ve resolved your account suspension, you’ll be...
Why doesn’t sales tax show up on my FBM invoice?
Sales tax information isn’t available on FBM orders until the order is marked as shipped. We’re not provided any tax...
What if the document already exists on QuickBooks Online?
You can click on “Manually Processed” if the sales document we’re trying to import already exists in QuickBooks Online. You...
How do I disconnect SellerZen from my QuickBooks Online company?
Learn how to disconnect SellerZen from QuickBooks Online. You can disconnect SellerZen from QuickBooks Online by clicking on the “Integration”...
How does SellerZen handle Marketplace Facilitator Taxes?
SellerZen creates a bank account for Marketplace Facilitator Taxes that you can use to offset sales tax liabilities for those...
Why don’t I see any settlements at all in SellerZen?
You’ll need to request that Amazon enable settlements on your Amazon account If you don’t see any settlements in SellerZen,...
What does SellerZen count as an order?
All transactions related to one Amazon order with a unique Order ID count as one SellerZen order. We define one...
How does SellerZen handle Multi-Channel Fulfillment (MCF) Orders on Amazon?
Choose how SellerZen handles your MCF orders on Integration > Sales tab. When you fulfill an order using Amazon’s Multi-Channel...
I get this error: 6000: [A business validation error has occurred while processing your request, Business Validation Error: Select a product or service 6: X.XX]
You may need to make sure your class tracking is enabled in QuickBooks Online and set to “One per each...
My Amazon Settlement from my Bank connection and Deposit from SellerZen are counted twice
Match your settlement deposit from your bank connection to the deposit document that SellerZen creates. If you’re downloading or syncing...
