SellerZen
How do I view all the failed imports?
View all failed imports on SellerZen and then batch retry import once you’ve fixed the issue. On any page, you...
I already have a QuickBooks Online company, but I want to try out SellerZen on a trial basis
You can try SellerZen on a different QuickBooks Online company by signing up with a different email address or adding...
How does SellerZen handle Business Orders or Invoiced Orders?
Businesses that purchase through Amazon may have terms up to 90 days. Business orders will stay as pending on SellerZen...
Why don’t the fees show up on my FBM invoices?
FBM fees don’t show up through Amazon until you have marked the order as shipped. Then we make a Vendor...
What type of account should the Marketplace Facilitator Tax be in QuickBooks Online
The Marketplace Facilitator Tax account should be a “Bank” account with detail type “Cash on hand.” After, you’ll need to...
What happens if I disconnect from SellerZen?
We’ll no longer have access to your accounts and you’ll lose all historical data on SellerZen. As a result, all...
How do I pause the sync?
Learn how to pause your SellerZen sync. To pause your SellerZen sync into QuickBooks Online, simply click on Integration. When...
SellerZen Developer Permissions Expiration
You’ll have to reauthorize SellerZen as a developer every year on Amazon. If you’ve enabled Developer Access Confirmation on your...
Why don’t Pending Orders show up in QuickBooks?
We don’t make invoices for pending orders until they’re cleared. We don’t create documents for pending orders in QuickBooks Online...
What happens when my free credits are used up and I have more orders than my free credits?
Import is paused for new transactions until you add a valid credit card. Once you’ve used up your free credits,...
