SellerZen
How does SellerZen handle Business Orders or Invoiced Orders?
Businesses that purchase through Amazon may have terms up to 90 days. Business orders will stay as pending on SellerZen...
What type of account should the Marketplace Facilitator Tax be in QuickBooks Online
The Marketplace Facilitator Tax account should be a “Bank” account with detail type “Cash on hand.” After, you’ll need to...
Why are some of my invoices zero dollars?
Amazon sent out a replacement or fees may have exceeded the sales income and QuickBooks doesn’t allow negative invoices. There...
How do I view all the failed imports?
View all failed imports on SellerZen and then batch retry import once you’ve fixed the issue. On any page, you...
What do the red and green truck icons mean under SellerZen Refunds?
Red and green trucks denote customer return status. Under the Sales > Refunds section, you’ll notice that there are red...
Amazon US Accounts Payable and default QuickBooks Account Payable (A/P) Accounts have incorrect balances (large negative and positive)
Your default QuickBooks Online A/P Accounts Payable Account and the Amazon US Accounts Payable Account are incorrect. QuickBooks Online doesn’t...
SellerZen Developer Permissions Expiration
You’ll have to reauthorize SellerZen as a developer every year on Amazon. If you’ve enabled Developer Access Confirmation on your...
How does Bundle or Kit support work?
We split the cost evenly across the items in the bundle or kit. If you’re using a bundle item in...
Do I need to add a credit card to try your service?
No credit card is necessary to try our service. You don’t need to add a credit card to try out...
Why don’t Pending Orders show up in QuickBooks?
We don’t make invoices for pending orders until they’re cleared. We don’t create documents for pending orders in QuickBooks Online...
