SellerZen
How does SellerZen handle Business Orders or Invoiced Orders?
Businesses that purchase through Amazon may have terms up to 90 days. Business orders will stay as pending on SellerZen...
What happens when my free credits are used up and I have more orders than my free credits?
Import is paused for new transactions until you add a valid credit card. Once you’ve used up your free credits,...
Adding multiple marketplaces for your QuickBooks Online account
You’ll have to add each marketplace individually to your QuickBooks Online company If you have multiple marketplaces active for your...
Do I need to add a credit card to try your service?
No credit card is necessary to try our service. You don’t need to add a credit card to try out...
What type of account should the Marketplace Facilitator Tax be in QuickBooks Online
The Marketplace Facilitator Tax account should be a “Bank” account with detail type “Cash on hand.” After, you’ll need to...
What do the red and green truck icons mean under SellerZen Refunds?
Red and green trucks denote customer return status. Under the Sales > Refunds section, you’ll notice that there are red...
Why doesn’t my balance on Seller Central match my QuickBooks Undeposited Funds?
Add your latest current reserved funds to your undeposited funds to get the total balance if the current reserve funds...
Amazon US Accounts Payable and default QuickBooks Account Payable (A/P) Accounts have incorrect balances (large negative and positive)
Your default QuickBooks Online A/P Accounts Payable Account and the Amazon US Accounts Payable Account are incorrect. QuickBooks Online doesn’t...
SellerZen Developer Permissions Expiration
You’ll have to reauthorize SellerZen as a developer every year on Amazon. If you’ve enabled Developer Access Confirmation on your...
Why don’t Pending Orders show up in QuickBooks?
We don’t make invoices for pending orders until they’re cleared. We don’t create documents for pending orders in QuickBooks Online...
