We can’t find the item in your QuickBooks Online Inventory, so we can’t create the document.
If you receive an email with “Item not found” or you see an “Item (Amazon SKU)” not found on the SellerZen Dashboard, that means that we can’t find the inventory item in your QuickBooks Online inventory to create the document.
By default, we’ll use your Amazon SKU to QuickBooks Inventory Name mapping, but you can have SellerZen use your Amazon SKU to QuickBooks Inventory SKU:
Once you add the inventory item, click on the transaction type (Order, Refund, Reimbursement, etc.) on SellerZen and Retry for All to have SellerZen retry all imports.