Automatic Amazon reimbursement services can recover thousands of dollars for you. FBA is a great way to automate your business, but no system is perfect. Once you send your inventory to FBA, the entire process, including returns, should be automated. Unfortunately, that’s not always the case.
If you’ve never taken a look at your refund and payment reports, then now is an excellent opportunity to see whether or not Amazon owes you money. There are many reasons why Amazon should reimburse you, and if any of these situations below apply to you, then you should consider running the reports or looking for ways to automate the return process.
- The customer is refunded but never returns the product
- Warehouse worker damages or loses items
- Inbound shipping damage or lost items
- The customer receives a large refund because your product was part of an order
- Customer refunded more than he paid
- Amazon customer concessions are taken out of your account
These are but a few of the issues some of the Amazon refunds websites handle. We’ll discuss four Amazon refunds services below.
SellerZen is not affiliated with any of these services, nor does SellerZen endorse any of these services. We’ve created this list only for informational purposes, so do your own due diligence before you sign up with any services listed in this article.
AMZ Suite charges a subscription fee of $79 a month, and this might be a high price for smaller sellers who aren’t doing as much volume since $79 is more than what may be recovered by the service.
However, AMZ Suite also provides feedback monitoring service that promises to remove negative or neutral feedback that isn’t relevant to the product or seller. This service alone may be worthwhile for some sellers, and this particular service is unique amongst the Amazon refund services.
The inventory salvager also looks for reimbursements owed to you for lost or damaged inventory. Most reimbursement services cover these instances.
Together, these three services may be worthwhile for sellers who are doing a lot of volume on Amazon. However, if you’re hesitant to pay yet another subscription fee, then look below for other alternatives.
AMZ refund takes 8% of the expected reimbursements you’ll receive. Like AMZ Suite, AMZ Refund also handles FBA inventory reimbursements.
Because this business takes a percentage of your reimbursements, it’s an attractive option for many small to medium sellers on Amazon. If there are no reimbursements, then sellers pay nothing for the service.
Refunds Manager is perhaps the most well-known service for Amazon refunds management. The service claims to cover over 19 possible reimbursement cases, including FBA inventory reimbursements.
While Refunds Manager does appear to cover more reimbursement cases, they also charge more–25% of your refunds.
Helium 10 is a software suite like AMZ Suite. Their refund genie is part of that software suite. It claims to find only lost and damaged inventory from fulfillment centers.
What these services do is automate your returns process so that you don’t have to worry about running the reports and looking for reimbursements. For many sellers, running these reports may be a daunting task because they also have to learn how to use spreadsheets or manipulate their Amazon reports to show what is owed.
What it comes down to is whether or not the amount of reimbursement is worth your time. It’s not just a matter of downloading the reports, but comparing them on a spreadsheet, and then submitting the claims with the correct order and transaction IDs.
One word of warning: Amazon sometimes suspends accounts that use automated refund services because of the sheer volume of incorrect requests. You may want to manually confirm the reimbursement requests before submitting them.